Technicians analyze andperform repairsrelated to Mac systems, operating issues, and their peripherals.They install,configure, and fix macOS andinteract with their users and guide them on queries and issues related to hardware and software. Professionals configure, install, and maintain Mac systems, their peripherals, and mobile devices.
Technicians should partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them. They perform diagnostic tests toevaluate and isolatesystem problems and suggest suitable solutions.Technicians should assess system configuration and software so that hardware resources can be used effectively.
ACMTs should thwart cyber-attacks and eliminate viruses with several types of tools. They must monitor, trace, and document problems in a bid to resolve them promptly. Technicians should be able to identify, analyze,troubleshoot, and repairtechnical issues.
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